Effective Date: 11 September 2023
Mindway ("the Company") is committed to providing high-quality digital products and customer satisfaction. This Return Policy outlines the procedures and conditions under which customers may request returns, refunds, or exchanges for digital products purchased from the Company.
Digital Products: Refers to any downloadable software, e-books, templates, digital subscriptions, or other intangible products offered by the Company.
3. Eligibility for Returns
3.1 The Company generally does not offer returns, refunds, or exchanges for digital products, as they are typically non-tangible and can be easily duplicated. However, the Company may consider such requests under the following circumstances:
Defective or Malfunctioning Product: If the digital product is proven to be defective or malfunctioning, the customer may be eligible for a refund or replacement, subject to verification by the Company.
Purchase Error: If a customer made an accidental purchase or experienced a technical issue during the purchase process, they may request a refund within 2 days of the purchase date.
Sales items cannot be returned.
4. How to Request a Return
4.1 To request a return, the customer must submit a written request to the Company's customer support team at firstname.lastname@example.org. The request must include the following information:
Customer name and contact information.
Order number and date of purchase.
Description of the issue or reason for the return.
Any supporting documentation or evidence, such as screenshots, to substantiate the claim.
4.2 The Company will review the request and respond to the customer within 14 business days.
5. Refund Process
5.1 If the Company approves a refund request, the refund will be issued through the original payment method used by the customer.
5.2 Refunds may take 30 days to process and appear in the customer's account, depending on the payment provider's policies.
6.1 This Return Policy does not cover refunds or returns for the following:
Services provided by the Company.
Products or subscriptions purchased through third-party platforms or websites. Customers should refer to the respective platform's refund policy in such cases.
7. Changes to the Return Policy
7.1 The Company reserves the right to amend or update this Return Policy at any time. Any changes will be posted on our website, and it is the customer's responsibility to review this policy periodically.
8. Contact Us
If you have any questions or concerns regarding this Return Policy or need assistance with a return request, please contact our customer support team at email@example.com.